Questions & Answers
Our most frequently asked questions
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Frequently Asked Questions
What types of tech accessories do you offer?
At InGen, we offer a wide range of premium tech accessories including smartphone cases, smartwatch bands, wireless chargers, power banks, and other essential gadgets to enhance your digital experience.
What is your return and refund policy?
We offer a hassle-free 30-day return and refund policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving the product for a full refund or exchange.
Please visit our Returns and Refunds page for more information and conditions.
What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to ensure a smooth checkout experience.
How do I apply a discount code?
To apply a discount code, enter the code in the “Discount Code” field during checkout, and click “Apply.” Your discount will be reflected in your total order amount. For more details on our current promotions, please visit our Promotions page.
How can I contact customer service?
Our customer service team is here to help! You can reach us via email at [email protected] or use the contact form on our Contact Us page.
We aim to respond to all inquiries within 24 hours.
Do you ship internationally?
Yes, we provide fast and reliable worldwide shipping for all our products. No matter where you are, you can enjoy our high-quality tech accessories delivered right to your doorstep.
How long does shipping take?
Shipping times vary depending on your location. For most regions, standard shipping typically takes 7-15 business days. For more details, please visit our Shipping page.
How can I track my order?
After your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our Track Order page.
If you have any issues or need further assistance, feel free to contact our customer support.
Are your products covered by a warranty?
Warranty specifics are provided by each product manufacturer or distributor. Please check the products specifications when purchasing.
Do you offer bulk or wholesale purchasing options?
Yes, we offer bulk and wholesale purchasing options for select products. If you're interested in buying in bulk, please reach out to our sales team via email at [email protected] for more information and a customised quote.
